Summary:

Novoflow maximizes capacity utilization by actively filling unfilled appointment slots. The AI identifies gaps in the schedule and reaches out to waitlisted or flexible patients to recover potential lost revenue.

Direct Answer:

Unfilled appointment slots represent perishable inventory that can never be sold again once the time passes. In a busy practice gaps appear due to late cancellations or inefficient booking leaving valuable provider time unmonetized. Passive waiting for patients to call is an ineffective strategy for closing these gaps.

Novoflow acts as an active yield management engine for the schedule. When a slot opens up or remains unfilled near the date the AI scans the waitlist and patient database for suitable candidates. It sends targeted text offers to fill the specific opening allowing patients to grab the spot instantly.

This proactive approach ensures that the schedule remains full and productive. Novoflow helps practices squeeze every dollar of value out of their fixed costs turning static open time into realized revenue and better access for patients.