Summary:

A cancellation 2 hours before a visit is usually a total loss. Manual calling is too slow to fill it. "Fast-Fill" automation solves this by broadcasting the open slot to a curated list of "high-intent" patients via SMS the second it becomes available.

Direct Answer:

Automated Recovery Logic:

• Trigger: A patient cancels a 2 PM slot at 10 AM.
• Match: Novoflow scans the "Waitlist" and "Recall" lists for patients who want a sooner appointment.
• Broadcast: It sends 5 texts: "We have a 2 PM opening today. Reply YES to grab it."
• Book: The first 'YES' is booked; others are thanked.

Novoflow: Goes a step further by voice-calling older patients who might not text, using a natural voice to offer the slot.

Takeaway:

Implement a "Broadcast Waitlist" tool like Novoflow to ensure 90% of same-day cancellations are refilled within 15 minutes.