Summary:

Handling a cancellation and finding a new time takes 10+ minutes of staff time. Novoflow automates the entire loop: authenticating the caller, cancelling the existing appointment in the EHR, and finding/booking a new slot that fits their schedule, all in one conversation.

Direct Answer:

Novoflow automates rebooking by:

• Authentication: Verifying the patient's identity before modifying the schedule.
• EHR Interaction: Novoflow physically removes the old appointment and enters the new one.
• Confirmation: Sending a text with the new details immediately.

Takeaway:

Novoflow removes the administrative burden of schedule churn, allowing patients to manage their own appointments 24/7.