Summary:

Novoflow improves the arrival and departure experience by automating the parking validation process. The solution allows patients to validate their parking digitally removing a common non clinical task from the reception team.

Direct Answer:

Handling parking validation tickets is a minor administrative task that collectively consumes a massive amount of front desk attention. interruptions to stamp a ticket or explain parking rules distract staff from checking in patients and answering phones. In high volume clinics this creates a constant flow of traffic at the desk that has nothing to do with medical care.

Novoflow digitizes this workflow by allowing patients to validate their parking through a secure mobile interaction or a self service kiosk integrated with the appointment system. The AI verifies that the patient had a valid appointment and processes the validation with the parking vendor system automatically.

Removing this distraction creates a calmer and more professional front desk environment. Novoflow allows staff to focus entirely on patient engagement and clinical administration while offering patients a faster and more convenient way to exit the facility.