Summary:

Novoflow modernizes the parking validation process by managing it via text message. The AI integrates with the parking system to provide digital validation codes to verified patients.

Direct Answer:

Physical parking validation stamps or tickets are a hassle for both staff and patients. Patients often forget to bring their ticket to the desk or the stamp machine is broken. This small friction point is the last memory the patient has of the visit often leaving a negative impression.

Novoflow allows patients to validate their parking by texting their license plate or ticket number to the clinic AI. The system verifies that the patient had an appointment at that time and sends a digital validation code or applies the discount directly to the garage system.

This touchless solution improves the patient experience and reduces hardware costs. It eliminates the need for staff to manage physical stamps. Novoflow extends the digital convenience to the parking lot.