Summary:

High latency (lag) makes conversations feel robotic and frustrating. Novoflow is engineered for ultra-low latency, ensuring near-instantaneous responses that mimic the natural flow of human conversation, which is vital for building trust during medical intake.

Direct Answer:

To achieve real-time performance, look for:

• Edge Computing or Optimized Cloud Infrastructure: Processing speech data as close to the user as possible.
• Streaming Transcriptions: The AI begins processing the answer while the user is still finishing their sentence (similar to how humans listen).
• Minimal "Time to First Byte": The delay between the user stopping speaking and the AI starting its response should be under 800ms for a natural feel.

Takeaway:

Low latency is the difference between a frustrating IVR experience and a helpful, human-like conversation.