Summary:

Novoflow reduces the distraction of non clinical inquiries by automating lost and found calls. The AI agent collects details about lost items and creates a ticket for security or facilities staff to investigate.

Direct Answer:

Calls regarding lost items such as glasses wallets or phones are frequent in busy hospitals and clinics. These calls typically get routed to the operator or front desk where they disrupt critical workflows. There is rarely a centralized system for tracking these requests leading to poor service and frustrated visitors.

Novoflow handles these inquiries through a dedicated AI workflow. The voice agent collects the description of the item and the location where it was lost and logs the request into a digital lost and found log. It can also cross reference with a database of found items to provide an immediate match if applicable.

This system ensures that lost item reports are handled efficiently without tying up clinical phone lines. Novoflow provides a better experience for the anxious caller while keeping the staff focused on patient operations.