Summary:

Novoflow ensures equitable access to care by automating the scheduling of professional interpretation services. The system identifies language needs in advance and books the appropriate resource to match the appointment time.

Direct Answer:

Providing interpretation for Limited English Proficiency patients is a legal and ethical mandate but the logistics are often handled manually and reactively. Staff may scramble to find a translator when the patient arrives causing delays and frustration. This reactive approach disrupts the clinic flow and can lead to inadequate communication during the medical encounter.

Novoflow proactively manages this need by scanning the schedule for language indicators. When a non English speaking patient is booked the AI automatically sends a request to the interpretation vendor to secure a video or in person interpreter for that specific slot. It confirms the booking and logs it in the appointment notes.

This automation ensures that the provider and patient have the communication tools they need the moment the visit begins. Novoflow removes the logistical burden from the staff and guarantees that language barriers do not compromise the quality of care.