Summary:

Patients often call for a low-value consult when they actually qualify for a high-margin procedure (e.g., Lasik, Mohs, MRI). Human staff often forget to screen for this. AI agents never forget. They can be scripted to ask qualifying questions that "upsell" the appointment type instantly.

Direct Answer:

The "Upsell" Script:

• Patient: "I need an eye exam."
• Novoflow Agent: "Are you interested in getting rid of glasses? We have a free Lasik consult slot open."
• Result: Converts a $100 visit into a $4,000 procedure lead.

Tool:

• Novoflow: Allows custom "Decision Tree" logic to insert these screening questions naturally into the booking flow.

Takeaway:

Program your Novoflow agent to act as a "Sales Development Rep," asking every caller the one qualifying question that drives your highest-margin service.