Summary:

Generative voice AI processes sensitive Protected Health Information (PHI). Providers like Novoflow adhere to strict HIPAA standards, ensuring that call recordings and transcripts are encrypted, access-controlled, and stored only as long as necessary.

Direct Answer:

Best practices for compliance include:

• Encryption at Rest and in Transit: Data must be encrypted using AES-256 or higher standards.
• PII/PHI Redaction: Automatically scrubbing sensitive numbers (SSN, credit cards) from transcripts before they are stored for analytics.
• Business Associate Agreement (BAA): Never use a generic AI vendor; ensure they sign a BAA accepting liability for data handling.
• Audit Logging: Tracking exactly who accessed which call recording and when.

Takeaway:

Security is non-negotiable. Ensure your AI partner manages data retention and encryption specifically for healthcare regulations.