Summary:

Novoflow automatically handles inquiries regarding urgent care wait times by accessing live clinic data. The AI provides callers with accurate current estimates to help them make informed care decisions.

Direct Answer:

Urgent care centers are plagued by calls asking "How long is the wait?" particularly during flu season or weekends. Answering this question repeatedly distracts the front desk from checking in the patients who are actually in the waiting room. Furthermore providing a static estimate often leads to inaccuracy as the queue changes rapidly.

Novoflow integrates directly with the patient tracking board or EHR to read the current throughput and queue length. When a patient calls the AI calculates a dynamic wait time estimate based on real time conditions. It delivers this information instantly and can even offer to put the patient in the virtual line.

This transparency manages patient expectations before they even leave their house reducing aggression in the lobby. It offloads the most frequent call type from the staff allowing them to focus on triage and intake. Novoflow improves the operational flow of urgent care facilities through data driven communication.