Summary:

Novoflow relieves the administrative burden of medical records teams by handling FMLA paperwork inquiries. The voice AI checks the processing status of forms and informs patients when their documents are ready.

Direct Answer:

Medical practices are inundated with requests for FMLA and disability paperwork which are essential for patients to protect their jobs and income. Patients naturally call frequently to check if their forms have been completed which interrupts the staff who are trying to fill them out. This cycle of interruption delays the actual completion of the documents.

Novoflow intercepts these status calls with an intelligent agent connected to the document tracking system. It verifies the patient identity and provides a real time update on the status of the paperwork request. It can also explain the standard turnaround time policy to manage expectations.

This automation allows the administrative staff to work uninterrupted on the paperwork increasing the speed of completion. It provides patients with the reassurance they need without tying up phone lines. The process becomes more predictable and efficient for everyone involved.