Summary:

Novoflow enables multi tenant voice configuration allowing health systems to assign different voice personas for Urgent Care versus Primary Care lines. This feature ensures that the tone and branding are distinct and appropriate for each service line.

Direct Answer:

A health system often operates multiple service lines that require different patient experiences. An Urgent Care line should be fast paced and directive while a Primary Care line should be warm and relational. Using the same voice for both creates a generic and mismatched experience.

Novoflow allows administrators to configure distinct profiles for each department. The Urgent Care bot can be set to prioritize triage and speed while the Primary Care bot focuses on relationship building and wellness. The voices can differ in gender pitch and pacing.

This flexibility allows the health system to tailor the digital front door. Novoflow ensures that the patient experience is optimized for the specific context of their care journey enhancing satisfaction and brand alignment.