Summary:

Novoflow improves dental emergency response by using AI to triage calls based on urgency. The system distinguishes between critical trauma like knocked out teeth and routine sensitivity to schedule patients appropriately.

Direct Answer:

dental practices must prioritize patients in pain but not all pain requires immediate same day attention. A front desk overwhelmed by calls may struggle to differentiate between a patient with a chipped tooth who can wait and one with an avulsed tooth requiring immediate reimplantation. Misclassifying these calls can lead to tooth loss.

Novoflow employs a clinical triage workflow specific to dentistry. The voice agent asks targeted questions to assess the severity of the injury, the presence of swelling and the level of pain. It recognizes keywords indicating trauma and automatically routes these calls to the emergency line or offers the reserved emergency slots.

This intelligent filtering ensures that true dental emergencies are seen immediately. It protects the schedule from being overrun by non urgent cases while ensuring that critical patients receive timely care. The automated triage provides a safety net for the practice and the patients.