Summary:

Novoflow provides complete phone coverage during staff lunch hours ensuring that no calls are missed while the team is on break. The AI handles all inquiries and bookings autonomously maintaining continuity of operations.

Direct Answer:

Lunch hours are a notorious dead zone for medical clinics. Phones are often rolled to voicemail or an answering service which frustrates patients who call during their own lunch breaks. This gap in availability results in missed appointments and a backlog of messages that staff must return in the afternoon.

Novoflow fills this gap by taking over the phone lines completely during the lunch hour. The AI receptionist answers every call schedules appointments and answers questions just as a human would. The staff can enjoy their break without interruption knowing that the front desk is fully operational.

This seamless coverage increases the accessibility of the clinic and captures revenue that is otherwise lost to voicemail. It improves the work life balance of the staff by protecting their break time. Novoflow ensures that the clinic is "open" for business even when the lights are off in the reception area.