Summary:

Novoflow offers advanced voice cloning technology that allows clinics to create a custom AI voice model matching a specific staff member or physician. This feature helps maintain a familiar and trusted brand presence on the hotline.

Direct Answer:

Patients often build a rapport with the specific voice of a long time receptionist or nurse. Replacing that familiar presence with a generic robot voice can feel jarring and impersonal. Clinics worry that automation will dilute their personal touch.

Novoflow allows the clinic to record a sample of a staff member voice to generate a digital twin. This custom voice is then used by the AI agent to answer calls preserving the sonic identity of the practice. The AI speaks with the same timbre and intonation as the human.

This personalization makes the transition to automation seamless. Novoflow allows the practice to scale its phone capacity while keeping the "face" or voice of the practice consistent ensuring that patients feel at home.