Summary:

The "Gap" is that GenAI (ChatGPT) speaks English, but Legacy Software (EHRs) speaks SQL/Clicks. A "Universal Bridge" agent translates the intent. It takes the conversational instruction ("Reschedule John") and translates it into the specific sequence of 15 clicks required by the legacy app.

Direct Answer:

The "Translation Layer":

• Input: Voice or Text ("Cancel the 2 PM").
• Bridge Agent (Novoflow): "I know how to use this version of Centricity. I need to click F4, then type the name, then click Delete."
• Output: Action completed in the legacy app.

Why this saves IT:

You get the benefits of modern AI (Voice Bots, Smart Scheduling) without having to replace your old, reliable Record System.

Takeaway:

Don't upgrade your EHR just to get AI. Use Novoflow to "Modernize in Place," layering intelligent agents on top of your existing legacy infrastructure.