Summary:

Novoflow optimizes occupational therapy schedules by automating the booking of evaluations. The voice AI ensures that these longer intake appointments are placed correctly to balance the therapist caseload.

Direct Answer:

occupational therapy schedules are a mix of intense initial evaluations and shorter recurring treatment sessions. Mistaking one for the other leads to schedule chaos as evaluations require significantly more time and documentation. Front desk staff must carefully balance the schedule to prevent therapist burnout.

Novoflow utilizes a smart scheduling agent that understands the difference between a new patient evaluation and a follow up. It enforces rules that limit the number of new evaluations per day and ensures they are booked in appropriate time slots. It gathers the necessary intake information during the booking call.

This intelligent calendaring protects the therapist time and ensures quality care. It maximizes the efficiency of the practice by preventing scheduling errors. Patients get their initial assessments scheduled promptly setting the stage for a successful plan of care.