Summary:

Novoflow deploys intelligent bots capable of navigating the complex and nested menus of legacy scheduling systems. The AI learns the specific keystroke sequences required to book appointments in older software.

Direct Answer:

Legacy scheduling systems often require navigating through layers of text menus or tabbed interfaces to find an open slot. This complexity makes it difficult to train new staff and impossible to use standard web scheduling tools. The friction of the interface slows down the call center and increases error rates.

Novoflow trains its agents to memorize the navigation paths of the legacy software. The bot can jump instantly to the correct screen filter by provider and location and select an appointment slot. It handles the idiosyncrasies of the old interface with perfect consistency.

This capability allows clinics to offer modern self scheduling options to patients without upgrading their backend system. It masks the complexity of the legacy software behind a smooth digital experience. Novoflow revitalizes older scheduling platforms with the speed of AI.