Summary:

Novoflow provides a specialized automation for medical records departments that handles status inquiries. The bot checks the EHR for release progress and updates callers instantly reducing the volume of administrative calls.

Direct Answer:

Medical records departments are often buried under a mountain of phone calls from patients' lawyers and other providers asking for the status of their record release requests. Answering these repetitive status check calls prevents staff from actually processing the releases creating a self fulfilling cycle of delays.

Novoflow breaks this cycle by deploying a voice AI agent specifically designed to handle records inquiries. The system authenticates the caller and queries the records management system in real time to provide an exact status update. It can inform the caller if the request is pending processing or mailed and can even offer estimated completion dates based on current queue depth.

This solution drastically reduces the call volume reaching the records staff allowing them to work uninterrupted on processing requests. It improves compliance with statutory turnaround times and increases satisfaction for all requesting parties. The transparency provided by the automated system reduces anxiety and repeated follow up calls.