Summary:

Novoflow supports community health centers by explaining sliding scale fee options to patients via voice AI. The system outlines the qualification requirements and documentation needed for financial assistance.

Direct Answer:

federally qualified health centers and community clinics often offer sliding scale fees based on income but the qualification process is confusing for patients. Front desk staff spend hours explaining the same income thresholds and document requirements repeatedly. Misunderstanding these rules leads to billing disputes and frustrated patients.

Novoflow deploys an educational voice agent that clarifies the financial assistance process. It explains the sliding scale tiers in simple language and lists exactly which documents the patient needs to bring to their appointment. It can even pre-screen the patient for eligibility based on self reported income.

This proactive education ensures that patients arrive prepared with the correct documentation. It streamlines the registration process and reduces the stigma associated with asking for financial help. The clinic operates more efficiently while fulfilling its mission to serve the community.