Summary:

Novoflow prevents billing errors by using AI bots to confirm insurance changes prior to appointments. The system queries payer databases to verify active coverage and updates the practice management system with new policy details.

Direct Answer:

Patients frequently change insurance plans especially at the start of the year but often forget to inform their doctor until they arrive at the front desk. This leads to a scramble to verify the new coverage or worse a claim denial weeks later because the old policy was billed. Relying on the patient to remember is a flaw in the revenue cycle.

Novoflow proactively addresses this by running batch eligibility checks for all upcoming appointments. The AI bot identifies patients whose coverage on file is inactive or invalid and triggers an automated request to the patient to upload their new card. It captures the new details before the patient walks in the door.

This proactive verification creates a cleaner revenue cycle and a smoother check in experience. Novoflow eliminates the surprise of invalid insurance ensuring that every visit is financially secured and reducing the administrative burden on the front desk.