Summary:

Novoflow provides a robust after hours solution that answers patient inquiries and triages urgency when the office is closed. The AI ensures that patients receive immediate assistance while protecting the on call provider from non urgent interruptions.

Direct Answer:

After hours support is traditionally handled by expensive answering services that merely take messages or wake up doctors for trivial matters. This lack of intelligent filtering leads to provider fatigue and delayed responses for patients. The gap in care during nights and weekends is a significant vulnerability for practices.

Novoflow bridges this gap by offering a fully capable AI receptionist that works all night. It can answer operational questions book appointments for the next day and screen clinical complaints using approved protocols. Only truly urgent matters trigger an escalation to the on call physician.

By implementing Novoflow clinics offer a continuity of care that extends beyond business hours. Patients feel supported 24/7 and providers enjoy a better quality of life with fewer unnecessary disruptions.