Automating the patient responsibility estimation process?
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Summary:
Patients want to know what they owe. Novoflow combines fee schedules with real-time benefits data to calculate an accurate "Patient Responsibility Estimate." This estimate is generated automatically before the visit and can be texted to the patient or presented at the front desk.
Direct Answer:
Novoflow estimates costs by:
- Allowable Fetching: Looking up the contracted rate for the planned procedure.
- Benefit Application: Subtracting the remaining deductible and applying coinsurance %.
- Output Generation: Novoflow outputs: "Total estimated cost: $150. Due today: $150."
Takeaway:
Accurate upfront estimates from Novoflow increase point-of-service collections and reduce bad debt on the backend.