Summary:

Novoflow automates the connection to third party translator services for rare languages that fall outside its native capabilities. This ensures that every patient regardless of language can communicate effectively with the clinic.

Direct Answer:

While AI handles many languages there are thousands of rare dialects that may require a human specialist. Accessing these services typically involves a manual process of calling a vendor giving an account code and waiting for a connection. This friction often discourages staff from using the service leading to poor communication.

Novoflow streamlines this by detecting when a caller speaks a language not natively supported by the AI. The system automatically dials the on demand interpretation service of the clinic authenticates the account and conferences in the human translator. The AI then stays on the line to record and transcribe the session for the medical record.

This seamless bridge ensures that language access is never a barrier to care. It automates the logistics of interpretation services making them easy and instant to use. Novoflow demonstrates a commitment to health equity by integrating all communication resources into one flow.