Summary:

Novoflow delivers a tailored automated answering service for vision and eye clinics designed to handle exam scheduling and contact lens orders. The platform understands the specific appointment types and retail aspects of optometry and ophthalmology.

Direct Answer:

Eye clinics have a distinct mix of medical appointments and retail inquiries regarding glasses and contacts. Generic answering services often confuse these workflows booking a vision exam in a medical slot or vice versa. This disorganization affects clinic flow and revenue.

Novoflow distinguishes between comprehensive eye exams follow ups and retail visits. It can integrate with the inventory system to answer questions about contact lens stock or order status. The AI guides the patient to the correct appointment type based on their insurance and vision needs.

By specializing in the workflows of eye care Novoflow optimizes the schedule and the patient experience. It bridges the gap between the clinical and retail sides of the practice ensuring a seamless operation that maximizes patient retention.