Summary:

Novoflow automates the specific multi step process required for UnitedHealthcare insurance verification. The AI navigates the UHC provider portal to confirm eligibility and benefits details with precision.

Direct Answer:

Each payer portal has its own unique workflow and UnitedHealthcare is no exception often requiring navigation through multiple screens to find specific benefit details. Staff must memorize the click path for UHC versus Cigna versus Aetna which increases the cognitive load and training time. Verification becomes a bottleneck when staff struggle with complex portal interfaces.

Novoflow uses payer specific scripts to navigate the UnitedHealthcare portal efficiently. The AI logs in enters the subscriber ID and scrapes the detailed eligibility and copay information relevant to the visit type. It screenshots the confirmation page and saves it to the chart as proof of verification.

This targeted automation ensures that UHC patients are verified correctly every time. It relieves staff from the monotony of portal navigation and standardizes the documentation of benefits. Novoflow handles the nuances of payer websites so staff do not have to.