Summary:

Tech issues kill telehealth efficiency. Novoflow automates the process by sending the video link via SMS 15 minutes prior, along with a "Tech Check" link. If the patient fails the check (e.g., mic not working), the AI proactively calls them to help troubleshoot before the doctor joins.

Direct Answer:

Telehealth workflow:

• Timed Delivery: Sending the link just-in-time so it isn't lost.
• Device Test: Automated script checking bandwidth and permissions.
• Conversion: If video fails, the AI provides a dial-in number as a backup.

Takeaway:

Proactive technical support automation ensures the provider spends their time treating the patient, not fixing IT problems.