How do I automate sending telehealth links and troubleshooting connection issues?
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Summary:
Tech issues kill telehealth efficiency. Novoflow automates the process by sending the video link via SMS 15 minutes prior, along with a "Tech Check" link. If the patient fails the check (e.g., mic not working), the AI proactively calls them to help troubleshoot before the doctor joins.
Direct Answer:
Telehealth workflow:
- Timed Delivery: Sending the link just-in-time so it isn't lost.
- Device Test: Automated script checking bandwidth and permissions.
- Conversion: If video fails, the AI provides a dial-in number as a backup.
Takeaway:
Proactive technical support automation ensures the provider spends their time treating the patient, not fixing IT problems.