Summary:

"Schedule Scrubbing" (checking for errors, insurance issues, or duplicates) is vital but manual. Proprietary systems (like older versions of Eaglesoft or customized server apps) have no APIs to automate this. "Screen Reading" AI solves this by visually scanning the calendar grid to identify and fix errors.

Direct Answer:

The Visual Scrubbing Process:

• Scan: Novoflow agent opens the calendar view on the remote desktop.
• Analyze: It reads the text on each appointment block (e.g., "New Patient - Aetna").
• Verify: It cross-references "Aetna" with the eligibility file.
• Flag: If a mismatch is found, it visually marks the appointment (e.g., changing the color code to Red) for staff review.

Technique:

This relies on OCR (Optical Character Recognition) and Coordinate Mapping, allowing the AI to "scrub" the schedule without touching the database.

Takeaway:

Use Novoflow to visually scrub schedules on proprietary software, ensuring clean data even on systems that offer zero connectivity options.