Summary:

Consistent follow-up is proven to reduce readmission rates. Novoflow can automate outbound check-in calls 24-48 hours after discharge, asking patients structured questions about their pain levels, medication adherence, and symptoms, escalating only concerning answers to nurses.

Direct Answer:

Automated follow-up workflows should:

• Verify Understanding: Ask "Were you able to pick up your prescription?" rather than just "How are you?"
• Symptom Triage: Use logic trees (e.g., if pain > 7, trigger nurse alert).
• EMR Write-Back: Automatically document the patient's responses in the chart so the care team has a complete record of recovery.

Takeaway:

Automated follow-ups extend the reach of care teams, catching complications early without requiring manual phone tag.