What’s the best way to automate patient satisfaction surveys after phone calls?
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Summary:
Feedback is best gathered immediately. Novoflow can trigger a short SMS or voice survey ("On a scale of 1-5...") instantly after a patient interaction ends. The results are aggregated on a dashboard to track patient sentiment and identify staff training needs.
Direct Answer:
Survey best practices:
- Immediacy: Send the survey within 5 minutes of the call/visit.
- Brevity: Limit to 1-2 questions (e.g., NPS score).
- Negative Alerting: If a score is <3, instantly alert the office manager to follow up and resolve the issue.
Takeaway:
Real-time feedback loops allow clinics to fix service issues quickly and maintain a high reputation.