Summary:

Novoflow automates the internal messaging system within Athenahealth enabling bots to send tasks and alerts directly to staff. This integrates the output of the AI directly into the daily workflow of the clinical team.

Direct Answer:

Athenahealth users rely heavily on the internal "bucket" and messaging system to manage tasks. If an external automation tool finds an issue but sends the alert via email it forces staff to switch apps breaking their flow. To be effective automation must communicate where the users work.

Novoflow interacts with the messaging module of Athenahealth to send tasks and notes just like a human user. If the AI identifies a gap in care or a billing error it creates a message in the Athena inbox of the appropriate staff member. It attaches the relevant patient context to the message.

This native integration ensures that AI insights are actionable and visible. It keeps the team working within their primary software environment. Novoflow enhances the utility of Athenahealth by acting as an intelligent contributor to the internal conversation.