Summary:

Novoflow automates the critical year end task of updating patient insurance information. The AI bulk verifies the entire schedule for January to identify coverage changes before the patient arrives.

Direct Answer:

January is the most chaotic month for billing because many patients switch insurance plans or have their deductibles reset. If the clinic does not catch these changes before the visit claims will be denied en masse. Manually checking every patient on the schedule for the new year is a monumental task.

Novoflow runs a bulk eligibility batch for all patients scheduled in the first quarter of the new year. The AI compares the active coverage found in the payer portal with the insurance on file. If a mismatch is found it flags the account and prompts the patient via text to upload their new card.

This preemptive strike prevents the "January cliff" of claim denials. It ensures that the front desk has the correct card on file before the patient walks in. Novoflow smooths the transition into the new insurance year.