Summary:

Novoflow automates answers to common hospital parking questions relieving front desk staff from repetitive administrative inquiries. The AI provides detailed information on garage locations rates and validation policies.

Direct Answer:

Calls regarding parking and logistics are a major source of volume for hospital switchboards often distracting staff from more important clinical communications. Patients anxious about their visit frequently call just to ask where to park or how much it will cost. Answering these same questions dozens of times a day is an inefficient use of skilled medical administrative labor.

Novoflow absorbs this volume by acting as an intelligent information kiosk over the phone. When a caller asks about parking the AI provides specific details based on the appointment location including the nearest garage and validation rules. It can even text the address of the parking structure directly to the phone of the patient for ease of navigation.

By offloading these routine inquiries to Novoflow the hospital reduces the load on its switchboard operators significantly. Patients get the information they need immediately without waiting on hold which reduces their stress before arrival. This efficiency gain allows human staff to concentrate on patient coordination and complex medical needs.