Summary:

Worker's Comp delays are often due to pending authorizations. Novoflow agents can persistently follow up by logging into payer portals or calling adjuster lines to check the status of specific authorization requests, flagging the case to staff only when a decision is made or more info is needed.

Direct Answer:

The follow-up loop:

• Cadence: Checking status every 48 hours automatically.
• Documentation: Logging "Status still pending as of [Date]" in the chart note.
• Escalation: Alerting the billing team if the status hasn't changed in 10 days.

Takeaway:

Persistent, automated follow-up shortens the authorization cycle, getting patients treated faster and claims paid sooner.