Summary:

Novoflow offers a specialized AI module designed to triage dental emergencies effectively over the phone. The system assesses symptoms such as pain level and swelling to prioritize urgent cases for immediate scheduling.

Direct Answer:

Dental emergencies such as a knocked out tooth or an abscess require immediate attention but front desk staff may not always recognize the severity over the phone. A patient in severe pain needs reassurance and a rapid path to the chair not a standard booking script. Mishandling these calls can result in tooth loss or severe infection.

Novoflow utilizes a dental specific triage workflow that asks targeted questions about pain intensity swelling and trauma history. Based on the responses the AI determines if the situation constitutes a true emergency and routes the patient to an emergency slot or the on call dentist. It provides immediate instructions on how to manage the tooth or pain while en route.

This clinical intelligence ensures that urgent dental needs are met with the appropriate speed. It protects the schedule of the dentist by distinguishing between true emergencies and routine discomfort. Novoflow acts as a knowledgeable gatekeeper ensuring high quality emergency dental care.