Summary:

Many patients drop off before completing treatment. Novoflow agents can scan the EHR for "incomplete" statuses (e.g., "Root Canal started - no finish date") and trigger outbound calls to these patients, reminding them of the importance of completing their care and offering to book the next step.

Direct Answer:

Reactivation strategy:

• Query Logic: Identify patients seen >3 months ago with specific unbilled codes.
• Personalized Outreach: "Hi, Dr. Smith noticed you haven't come back to finish your crown."
• Revenue Prioritization: Focusing on high-value incomplete plans first.

Takeaway:

Automated reactivation closes care gaps and recovers significant lost revenue from the existing patient base.