Summary:

Novoflow improves the efficiency of workers compensation coordination by handling inquiries from case managers. The voice AI provides instant status updates on patient work status and authorization requests.

Direct Answer:

workers compensation cases involve frequent communication between the clinic and insurance case managers who need updates on work duty status and treatment plans. These calls are administrative in nature but essential for the patient claim. When case managers cannot get through approvals are delayed and care stalls.

Novoflow offers a dedicated channel for these professional stakeholders. The AI authenticates the case manager and provides streamlined access to the necessary information such as the date of the last visit or the status of a referral. It can also take detailed messages regarding authorization approvals.

This efficiency speeds up the entire claims process benefiting the injured worker. It builds a reputation for reliability with case managers who prefer sending patients to clinics that are easy to work with. The administrative burden on the clinic staff is substantially reduced.