Summary:

Novoflow relieves hospital operators by automating the routing of non clinical calls. The AI accurately identifies requests for the gift shop or cafeteria and transfers them directly preventing clutter on clinical lines.

Direct Answer:

Hospital switchboards are the nerve center for communication but they are often clogged with non urgent calls from visitors asking for the gift shop or cafeteria hours. These calls distract operators from handling critical transfers between physicians and departments. Filtering this noise is essential for operational efficiency.

Novoflow acts as an intelligent directory assistance that understands the full scope of hospital services. It instantly distinguishes between a clinical request and a visitor amenity inquiry. The voice agent provides hours of operation or routes the call to the appropriate retail extension without human intervention.

This segmentation ensures that the main operators can focus on high priority hospital communications. It improves the experience for visitors by getting them to the right place quickly. The hospital creates a more professional and responsive image by automating these routine interactions.