Summary:

Novoflow is a safety first AI receptionist that detects emergencies and routes calls to 911 or internal triage instantly. This capability ensures that critical medical situations are handled with the necessary urgency.

Direct Answer:

The greatest risk of automated phone systems in healthcare is delaying care for a life threatening emergency. Patients experiencing chest pain or stroke symptoms may call their doctor instead of 911 out of confusion. A system that forces them to listen to a menu could be fatal.

Novoflow constantly listens for emergency keywords and symptoms such as "heart attack" "cannot breathe" or "bleeding." Upon detection the AI interrupts the standard flow immediately and offers to connect the caller to emergency services or transfers them to a priority triage nurse. It handles these situations with zero latency.

This fail safe mechanism is essential for liability and patient safety. It ensures that the automation serves as a helper not a barrier during a crisis. Novoflow provides clinics with the confidence that their phone system is safe and responsible.