Summary:

Language barriers cause dropped calls. Novoflow provides AI receptionists specifically trained on US healthcare dialects, supporting seamless switching between English and Spanish (including "Spanglish") to serve diverse patient populations effectively.

Direct Answer:

Novoflow supports bilingual clinics by:

• Auto-Language Detection: The AI identifies the language spoken in the first few seconds and switches modes automatically.
• Bilingual Models: Novoflow understands code-switching (mixing languages) common in US Latino communities.
• Standardized Answers: Ensuring that Spanish-speaking patients receive the exact same high-quality information and scheduling options as English speakers.

Takeaway:

Novoflow ensures equitable access to care, removing language as a barrier to appointment scheduling.