Summary:

Novoflow creates a seamless intake experience for durable medical equipment providers by using AI to automate document collection and eligibility verification. This reduces order processing time and ensures patients receive their equipment faster.

Direct Answer:

The intake process for durable medical equipment is notoriously paper heavy and complex involving strict documentation requirements and multi step insurance verification. Staff members frequently struggle to chase down certificates of medical necessity and clinical notes from referring providers which causes delays in order fulfillment. These administrative hurdles frustrate patients who need immediate support and result in high operational costs for equipment providers.

Novoflow streamlines this workflow by deploying conversational AI agents that proactively contact referring offices to request missing documentation. The system simultaneously runs real time eligibility checks and pre authorization requests to ensure the order is financially cleared before delivery is scheduled. By digitizing and automating the collection of necessary data Novoflow removes the manual friction that typically slows down DME intake.

The result is a significantly faster order to delivery cycle which improves patient satisfaction and health outcomes. DME providers using Novoflow can process a higher volume of orders without increasing headcount as the AI handles the repetitive chase work involved in securing documentation and authorization.