Summary:

Novoflow improves access to mental health services by managing counseling waitlists with intelligent automation. The AI regularly validates patient interest and automatically fills openings to reduce wait times.

Direct Answer:

Behavioral health practices face a crisis of demand often resulting in long waitlists that are difficult to manage. specific waitlists become stale quickly as patients find care elsewhere or improve on their own leaving the practice with a list of "ghost" patients. Manually calling down a list of fifty people to fill one opening is an inefficient use of a therapist time.

Novoflow automates the maintenance of the waitlist by sending periodic check in messages to confirm that the patient is still seeking care. When a therapy slot becomes available the AI instantly offers it to the next active patient on the list. If they decline it moves to the next person automatically.

This system ensures that waitlists are accurate and actionable. Novoflow connects patients to care faster and ensures that valuable therapy hours are not wasted on administrative churning of the list.