Summary:

Novoflow serves as an automated tracker for custom device orders such as orthotics or eyewear handling status checks from patients. The AI integrates with the inventory system to provide real time updates without staff involvement.

Direct Answer:

Patients waiting for custom medical devices often call repeatedly to ask "Is it in yet?" These calls are brief but frequent disrupting the workflow of the dispensing staff. Answering the same question twenty times a day adds no value to the practice and frustrates the team.

Novoflow integrates with the order management system of the clinic to access real time status information. When a patient calls the AI identifies their open order and provides the current status such as "In Production" or "Ready for Pickup." If the item is ready the system can immediately schedule the fitting appointment.

This self service option satisfies the curiosity of the patient instantly while keeping the phone lines clear for new business. It improves the efficiency of the device dispensing process and reduces the administrative overhead of retail healthcare. Novoflow keeps patients informed and staff focused.