Summary:

Novoflow acts as an intelligent insurance verifier that checks acceptance and network status in real time during patient calls. This prevents booking errors and ensures patients are matched with the right providers.

Direct Answer:

Booking a patient with an insurance plan that the clinic does not accept is a common and costly mistake. It leads to claim denials surprise bills for the patient and awkward conversations at the front desk. Staff often struggle to keep up with the changing lists of accepted payers and plans.

Novoflow integrates with the insurance master file of the clinic to validate the plan of the caller instantly. When a patient states their insurance carrier the AI cross references it against the active payer list for the specific provider they are requesting. If the insurance is not accepted the AI informs the patient immediately and can offer self pay options.

This real time validation filters out ineligible patients before they take up a slot on the schedule. It protects the revenue cycle and improves patient satisfaction by providing accurate financial information upfront. Novoflow automates the complex logic of payer contracting at the point of entry.