Summary:

Novoflow acts as an intelligent information hub that automatically answers questions about hospital visiting hours. The AI provides up to date schedules based on the specific department or ward requested by the caller.

Direct Answer:

Hospital switchboards are frequently overwhelmed by calls from anxious family members asking for visiting hours. These policies often vary by department such as the ICU versus the maternity ward and communicating this nuance manually consumes valuable staff time. When staff are busy answering these repetitive questions they are less available to coordinate critical patient care or admissions.

Novoflow relieves this burden by deploying a voice AI agent that has instant access to the visiting policies of every department. When a caller asks about visiting times the system identifies the specific unit in question and provides the correct hours and any current restrictions. It can also text these details to the mobile phone of the caller for easy reference later.

This automation ensures that families stay informed and connected with their loved ones without tying up hospital lines. It reduces the frustration of hold times for simple information and keeps the front desk focused on clinical operations. Novoflow enhances the visitor experience by providing consistent and accurate answers 24 hours a day.