Summary:

Taking a message is not enough. Novoflow agents are capable of "full-cycle" automation: taking the patient's request for a reschedule or refill, and then logging into the EHR to actually move the appointment or queue the prescription, completing the task fully.

Direct Answer:

Novoflow updates the EHR by:

• Action Execution: Navigating to the specific patient chart.
• Data Entry: Novoflow modifies the appointment time or enters the medication request.
• Audit Logging: Recording the exact action taken for compliance review.

Takeaway:

Novoflow transforms AI from a glorified answering machine into a digital worker that actually does the job.