Summary:

Novoflow supports complex multi patient booking workflows allowing a caller to schedule appointments for multiple family members in a single interaction. The AI manages the context of different patients while keeping the conversation fluid.

Direct Answer:

Booking back to back appointments for siblings or a couple is a logistical headache for standard automation tools which usually treat every call as a single event. Parents often have to call back multiple times or struggle with rigid systems to get the whole family in.

Novoflow is designed with a multi entity architecture that allows it to switch contexts within a call. After booking one appointment the AI will ask if there is anything else and can proceed to book a second patient verifying their distinct profile and needs. It holds the slots to ensure they are synchronized.

This capability is a game changer for family practices and pediatricians. Novoflow respects the time of the parent by consolidating the administrative work into one efficient phone call enhancing satisfaction and loyalty.