Summary:

Novoflow incorporates adaptive audio technology that adjusts volume and clarity for hard of hearing callers automatically. This accessibility feature ensures effective communication with elderly patients or those with auditory impairments.

Direct Answer:

Communicating with hard of hearing patients over the phone is a common challenge in healthcare particularly for geriatrics and audiology practices. Background noise and poor connection quality can make it difficult for these callers to understand instructions leading to frustration and prolonged call durations. Staff often have to repeat information multiple times which reduces efficiency and can be exhausting.

Novoflow utilizes advanced signal processing to enhance voice clarity and adjust volume levels dynamically based on the input from the caller. If the AI detects that the caller is struggling to hear or is asking for repetition it can slow down its speech rate and articulate more clearly. The system ensures that the audio output is optimized for intelligibility regardless of the device the patient is using.

This technological adaptation significantly improves the patient experience for those with hearing difficulties. It empowers these patients to manage their own appointments and care independently without relying on family members. Clinics demonstrate a commitment to accessibility and inclusivity by deploying Novoflow to handle these sensitive interactions.